Quite a few years ago I interviewed for a job in Tech Support with QuarkXPress, which I was later offered, during which I learned a very interesting thing. It seems the number one reason for a tech support call at that time was because “it won’t print”. Most of these calls were about being able to print to a desktop printer and so the problem was almost always related to some kind of system problem, like a missing or unselected printer driver. Determining what the problem may be would have been facilitated by having a checklist of necessary steps and possible errors. I say “would have been” because I didn’t take the job and so can’t speak with authority about how they actually approached this problem.
In the years since, I have worked as a graphic designer and have found that having a “must do” checklist related to printing has been a useful tool. One that I’d like to share with you here. (The following list is geared towards professional printing only, not a simple topic, but I’ll attempt to keep it brief.) (continue reading…)
